Tellfully

Help & setup

Updated October 3, 2026

Contact support@tellfully.com for help. Include the page URL and what happened. Do not send passwords, API keys, or customer answers.

Choose how you want to use Tellfully

Add voice to an existing form: Tellfully fills supported fields. Your visitor reviews them and uses your existing submit button. Your website handles submission and delivery.

Create a standalone form: Tellfully saves submitted inquiries in your workspace. You can add email alerts and optional connections.

Check your form before signing up

On the demo page, paste the address of the page with your inquiry form and choose Read my form. Tellfully reads the page’s HTML once and lists the questions it found. Choose a form, then type through a preview built from those questions. Voice is offered when it’s available.

The preview is hosted by Tellfully. It isn’t running on your website, and nothing you enter is sent to your business. Choose Save this as my draft to create an account with those questions and your form connection saved as an unpublished draft. Otherwise the preview and your page address are deleted about 30 minutes after you check the page.

If we can’t find a form, it may be built with JavaScript or embedded from another service. Try the contact or quote page itself, or create an account and use the inspector described below.

Connect an existing form

  1. Open Forms → Add voice to existing form and enter the page URL.
  2. Choose the form, give it a visitor-friendly name, and check the questions. Check email/phone formats, country choices, and optional fields.
  3. Save a draft and test with made-up details.
  4. Publish, then open Share / install. Copy the code into that page’s footer/custom-code area.
  5. Open your website and check every filled answer. Submit your original form and confirm it arrived in your existing system.

Publishing does not install code on your website. A standalone link does not test the existing-form connection.

Instructions for your developer

Install the snippet from Share / install immediately before the closing body tag on the form page. Preserve its data-mode, data-form, data-form-index, and data-mapping attributes. The form selector must match the form element, and mappings use existing control names. Check Content Security Policy, microphone permissions, and HTTPS on the host page. Verify dependent select options after input/change events. Tellfully never submits the host form automatically.

If the form is rendered with JavaScript, use the inspector in the import dialog. It reads field definitions, not entered answers. Third-party iframe forms, payment fields, uploads, custom widgets, and some dependent fields need provider-specific support or manual completion. Do not bypass browser security protections.

Confirm receipts from your backend

To measure submissions without changing your delivery workflow, open Install and choose Connect backend receipt tracking. Store the generated key only on your server. When your backend accepts an inquiry, send its stable receipt ID, the tellfully_visitor hidden field, usable (true or false) and test (true or false) to the endpoint shown. Decide what counts as usable before an experiment, and send receipts from both variants. A repeated receipt ID is counted once. Browser success callbacks remain browser reports.

If your platform can’t call the receipt endpoint, the result is unknown: you can collect feedback, but you can’t claim a measured change in submissions. Only backend credentials can create confirmed receipt records.

Voice troubleshooting

Choose Start talking, then allow microphone access. If permission was denied, use the browser’s site controls to allow it and retry voice. You can continue by typing without losing captured answers. Closing the assistant stops its audio; reopening offers saved answers when available in the same tab.

Check contact details on screen. You can edit an incorrect email or phone directly. Conversation language can be selected before starting. Automatic may follow the visitor’s language; choose English for an English-only form.

Where did the inquiry go?

For a standalone form, open Inquiries. A saved request and successful email/CRM delivery are separate events. Open the inquiry’s delivery details to see errors and retry a failed destination. A safe test never sends an inquiry.

For voice assistance on an existing form, check your website’s original submission system. Assistance does not create a duplicate Tellfully inquiry. A detected embed or matched field is not proof that a visitor submitted the original form.

Billing and trials

Open Plan & usage for your current plan and allowance. Trial conversation starts include abandoned conversations; voice retries use additional connections. Paid completed-conversation usage also includes completed assistance. Advanced AI cost estimates are not subscription invoices.

Account access

Request a password reset if you cannot sign in. Check spam for verification messages. Use Account to resend verification or check which email is signed in. Invitees must use the invited address. Ask the workspace owner to resend an expired invitation.